10 Reason Why You Only Get a Stihl at a Stihl Dealer – Blog Entry

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10 Reason Why You Only Get a Stihl at a Stihl Dealer

You can get outdoor power equipment at just about any big box retailer – but you can’t get a STIHL. Why, because STIHL is only sold through independent dealers.  We believe in supporting local economies. It is one of the reasons we are sponsors of “Independent We Stand,” the national movement to support local business. And more importantly, we believe in supporting you.  Independent servicing dealers provide a level of knowledge and service and community support those other stores just can’t match.

Here are 10 reasons why we only sell through our servicing dealer.

#1: STIHL Dealers are outdoor equipment specialists – STIHL Dealers are dedicated to knowing your equipment and certified in that knowledge. You won’t find that at big-box stores, where the person selling you power tools may have little to no knowledge about your equipment.  And because they’re specialists!

#2: STIHL Dealers can offer advice in choosing the right products for your needs – STIHL Dealers have a great selection of tools for light, occasional or professional users, including chain saws, blowers, trimmers and more. STIHL Dealers know exactly what applications each product is suited for and can help you choose the right STIHL equipment for your needs. But excellent STIHL service doesn’t stop at the purchase…

#3: STIHL Dealers service what they sell. – Big box stores want to sell you their tools, but don’t have staff to maintain or repair them. When their tools break, you are often left with the choice of buying a new one or the hassle of returning it to the manufacturer directly—and pay for shipping. And that’s only if it’s under warranty. Buying a STIHL from a STIHL dealer means that if it needs repair, you just bring it to your STIHL Dealer. No jumping through hoops. And you know your equipment is always in the right hands since…

#4: A STIHL Dealer’s service department is staffed with Trained Technicians. – STIHL Dealers must complete a multi-phase training program before being certified to work on STIHL tools. They’re trained to diagnose, repair, assemble and inspect every STIHL tool we sell. No one knows your STIHL tools better than a certified STIHL Dealer. There’s even more a certified STIHL Dealer can do for you…

#5: STIHL Dealers can provide operating and safety demonstrations – STIHL Dealers can do more than talk the talk—they’ll start up any STIHL tool in the store and walk you through its operation. They’ll also demonstrate proper usage technique and point out important safety information. And you won’t have to worry about product assembly.

#6: At a STIHL Dealership, products are assembled and serviced – not sold “in a box.” – When you buy a STIHL power tool, you can expect it to be fully assembled, fueled, started, and ready to run before you walk out the door. We don’t believe that you should pay for your equipment and then do the work of assembling and hoping it will operate correctly.  STIHL Dealers do the work for you so you know your STIHL power tool will run when you get home.

#7: STIHL Dealers complete your product registration for you. – Registration is a key part of activating a product’s warranty period. When you buy from a big box store, those warranty cards can be buried in the packaging, or worse, not exist at all. STIHL Dealers automatically register your product for you at checkout, so you’re covered from the moment you purchase it. And should your STIHL ever need servicing you can feel confident that it will be done right because…

#8: You are guaranteed genuine STIHL products and parts – not cheap imitations – Often imitated but never duplicated, STIHL quality products and parts are ONLY found at your local STIHL Dealer. Don’t be fooled by counterfeit STIHL products available online, or from retailers claiming to carry aftermarket parts the “fit” your STIHL. Your local STIHL Dealer is the only place you’re guaranteed genuine STIHL quality. A guarantee of authenticity isn’t the only way a STIHL Dealer makes sure you’re covered for the task at hand…

#9: STIHL Dealers offer a full line of protective apparel. – STIHL Dealers have what you need to stay protected while using your power tools. We care about our customers so STIHL dealers stock a full line of protective apparel including chain saw protective pants, eye protection, helmet systems, hearing protection, high-visibility vests and more. It’s just another way STIHL Dealers value you, your safety and your business, as part of a lasting partnership. After all your STIHL dealer is a member of your community and…

#10: At a STIHL Dealership, customer service is personal. – STIHL Dealers are independent businesses that do more than sell products – they build relationships. They are members of your community, local businesses that return more financially and in community service.  They consult; answer questions and work hard to ensure your needs are met. Their goal is to have you as a customer for life.

Now that you’ve read the reasons, experience the STIHL Dealer experience for yourself. Find your local Dealer!

Full Article provided by Stihl USA Blog.